Logo
Deploy Now

SaaS Alternative

Intercom Zendesk Salesforce Service Cloud

Categories

Productivity Analytics Automation Chat Customer Support Customer Engagement Social Media Integration Multi-Channel Support Agent Performance CSAT Tracking

Stars

21353

Forks

3612

Watchers

234

Developer links

Last Updated: 11-27-2024 06:15 PM (UTC)

Chatwoot

Unleash the power of Chatwoot, the open-source superhero in the world of customer experience! This platform is perfect for businesses craving to connect with their customers across a multitude of channels without breaking the bank. Wave goodbye to the high-and-mighty likes of Intercom, Zendesk, and Salesforce Service Cloud, and say hello to a wallet-friendly powerhouse. Chatwoot turns your agents into customer service ninjas, armed with the latest in workload management, performance tracking reports that refresh themselves (because who has time for that?), and automations that work smarter, not harder. Zap through conversations with lightning-fast responses and manage your social media and email interactions in a single bound. Plus, with Chatwoot, you get to be the Sherlock of customer satisfaction, deducing your CSAT scores on autopilot. All this hosted on RepoCloud, where the cost is as tiny as the effort you'll need to switch over. Get ready to engage, enlighten, and entertain your customers with Chatwoot!

Chatwoot
Chatwoot
Chatwoot

Benefits

  • Efficient Customer Engagement
  • Chatwoot is a powerful customer engagement suite that allows businesses to manage their customer interactions across multiple channels. It provides a streamlined platform for handling customer queries, ensuring quick responses and high productivity.
  • Multi-Channel Support
  • With Chatwoot, businesses can stay connected with their customers across various platforms including email, Facebook, Instagram, Line, SMS, Telegram, Twitter, and WhatsApp. This ensures a seamless customer experience, regardless of the communication channel.
  • Real-Time Insights
  • Chatwoot provides real-time insights into your conversations and agent performance. It allows businesses to track their customer satisfaction score on autopilot, ensuring continuous improvement in customer service.

Features

  • Shared Inbox
  • Chatwoot offers a shared inbox feature that allows teams to collaborate and solve customer queries together. This ensures efficient workload management and faster resolution of customer issues.
  • Automations
  • Work smarter with Chatwoot's automation feature. It allows businesses to perform key actions on multiple conversations at once, saving time and improving efficiency.
  • Live Chat Channels
  • Chatwoot provides live chat channels to facilitate real-time communication with customers. This feature enables businesses to provide instant support and enhance customer satisfaction.
  • Chatbots
  • Chatwoot's chatbot feature allows businesses to automate conversations, providing quick responses to customer queries and improving agent productivity.
  • Mobile Apps
  • Stay connected with your customers on the go with Chatwoot's mobile apps. It ensures uninterrupted customer service, regardless of your location.
  • Integrations
  • Chatwoot can be integrated with various platforms including Slack, Dialogflow, and more. This allows businesses to extend Chatwoot's functionalities for back-office operations and other use cases.